FEATURE13 July 2023

People power: Boosting recruitment and talent retention

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AI Features Impact Inclusion People Wellbeing

People are the lifeblood of the research sector – its biggest strength and, in a world of AI, its genuine differentiator. The latest Impact report looks at the challenge the industry is facing in not only recruiting and retaining talent, but helping people flourish. Katie Jacobs reports.


“You’re on mute.” These seemingly innocuous words appeared more than four times as regularly in the transcripts of corporate earnings and shareholder calls in the second quarter of 2020 than the first, according to an analysis by Sentieo published by Quartz. And that analysis doesn’t even take into account the millions of calls that weren’t officially logged. It could well have been the official phrase of working through the pandemic.

More than three years later, you probably still find yourself on calls uttering those three little words. Because if the pandemic upended everything about our lives, it is perhaps work that has been shifted most fundamentally and, potentially, permanently. How we work, where we work and what we feel about work have all changed.

It started with ‘The Great Resignation’, the term coined in 2021 by organisational behaviour professor Anthony Klotz to describe the trend of people leaving jobs in higher numbers ...